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Streamlined Customer Inquiry System for Every Page

The Customer Service Kiosk provides an accessible way for users to submit questions about your products, store information, or other inquiries without leaving the page they're browsing. This lazy-loaded popup form appears across your site, eliminating the friction of forcing customers to locate a dedicated contact page.

Our clean interface presents clear choices for customers while supporting multiple image and video uploads. Built-in recaptcha protection effectively eliminates spam submissions, ensuring only legitimate inquiries reach your team.

Valuable Customer Data Collection and Insights

Each submission is stored in a backoffice system where you can retrieve prior inquiries and analyze common questions. This valuable data can be leveraged to enhance product pages, identify content gaps, and improve overall customer experience.

The kiosk captures referrer data and other key metrics when submissions are received, allowing you to track when ad clicks convert through form submissions. This prevents lost attribution from users who would otherwise abandon your site rather than search for contact options.

Applications for Content Enhancement

The data collected through the kiosk serves multiple business purposes:

• Training AI systems to improve chatbot interactions
• Creating Q&A sections on product pages with user-generated content
• Identifying content gaps that may be affecting conversion rates

Customization and Intelligent Routing

The Customer Service Kiosk can be tailored to match your brand aesthetic and business requirements. When users input queries, the system can be configured to respond intelligently in various ways:

• Redirecting to relevant pages
• Saving search data to analytics for self-optimizing autocomplete
• Bringing users directly to search results
• Highlighting specific text on the page
• Automatically scrolling to relevant content areas

Additional custom features can be developed to align with your specific business needs and customer service goals.

Performance and Investment

The service utilizes a global CDN for fast loading times and optimized performance across all regions, while keeping computing costs manageable. This ensures a seamless experience for users regardless of their location.

Cost Structure

Installation starts around $1,500, depending on integration requirements. Costs can be reduced when combined with other services like Header Reconstruction and Autocomplete Management.

Monthly pricing begins at $150, with final costs determined by usage volume (rows and hits). The global CDN implementation helps keep these ongoing costs as efficient as possible.

Return on Investment

This service consistently delivers significant ROI for clients by:

• Preventing customer abandonment due to unanswered questions
• Improving ad conversion tracking and attribution
• Providing actionable insights for content and product page optimization
• Enhancing overall customer experience through responsive support options